Adam Williams
About Adam Williams
Adam Williams is a Client Relationship Manager at QBE Insurance, where he has worked since 2021. He has a background in various roles within the insurance and health sectors, including positions at NSW Justice Health & Forensic Mental Health Network and American Express.
Work at QBE Insurance Group
Adam Williams has been employed at QBE Insurance since 2021 as a Client Relationship Manager. In this role, he organizes and chairs claims review meetings, ensuring that the needs of various agencies are met. He also develops high-quality external communications and training materials for agencies within the QBE Insurance NSW portfolio. Prior to his current position, he worked at QBE Insurance as a Case Manager in NSW Workers Compensation from 2012 to 2017, where he coordinated and attended meetings with agencies across New South Wales.
Previous Experience in Health and HR
Before joining QBE Insurance, Adam Williams worked at NSW Justice Health & Forensic Mental Health Network as a Recover at Work Consultant from 2018 to 2021. His responsibilities included assisting individuals in their return to work processes. He also held a position at Cabin Services Australia as a Return to Work and HR Coordinator for six months in 2018. This role involved coordinating return-to-work strategies and HR functions.
Background in Customer Care
Adam Williams has a background in customer service, having worked at American Express as a Senior Customer Care Professional from 2010 to 2012. In this role, he focused on providing high-quality customer support and service solutions, contributing to the overall customer experience.
Education and Expertise
While specific educational details are not provided, Adam Williams has developed expertise in client relationship management, return-to-work strategies, and customer service over his career. His roles have involved significant interaction with agencies and clients, highlighting his skills in communication and coordination.