Aisha Lagunju
About Aisha Lagunju
Aisha Lagunju is a Case Manager with extensive experience in community and social services, currently employed at QBE Insurance in Sydney, Australia. She has a background in retail and information technology, having previously worked for companies such as Jumia Group, Samsung Australia, and Catholic Church Insurance.
Work at QBE Insurance Group
Aisha Lagunju has been employed at QBE Insurance as a Case Manager since 2020. In this role, she focuses on managing claims and providing support to clients. Her responsibilities include assessing claims, coordinating with various stakeholders, and ensuring compliance with company policies. Aisha's experience in case management allows her to effectively navigate complex cases and deliver quality service to clients.
Previous Experience at Jumia Group
Before joining QBE Insurance, Aisha Lagunju worked at Jumia Group as a Customer Service Specialist from 2012 to 2016. During her four years in this position, she developed skills in customer interaction and problem-solving while based in Lagos, Nigeria. Her role involved addressing customer inquiries and ensuring satisfaction with the services provided.
Background in Information Technology and Services
Aisha Lagunju has a diverse background that spans both the retail and information technology and services industries. This experience has equipped her with a unique skill set that enhances her capabilities in case management. Her work history includes roles at notable organizations, contributing to her understanding of customer needs and service delivery.
Education and Expertise
Aisha Lagunju holds a Bachelor's degree in Psychology from the University of Ibadan, which she completed from 2007 to 2011. Additionally, she studied at Harvard Business School Online, where she earned a Credential of Readiness in Business for Managers in 2015. Her educational background supports her strong focus on community and social services, as well as her expertise in managing both physical and psychological injuries under worker’s compensation.
Skills in Dispute Resolution
Aisha Lagunju possesses strong skills in dispute resolution, particularly in the context of case management services. Her expertise includes managing complex cases involving physical and psychological injuries. She is also skilled in using SAP CRM for case management purposes, which enhances her efficiency in handling claims and facilitating communication among stakeholders.