Alvin Francisco
About Alvin Francisco
Alvin Francisco is a Service Manager at QBE Insurance, where he has worked since 2018. He holds a Bachelor of Science in Hotel, Motel, and Restaurant Management from Lyceum of the Philippines University and has extensive experience in customer service roles.
Work at QBE Insurance Group
Alvin Francisco has been employed at QBE Insurance since 2014, holding various positions over the years. He currently serves as a Service Manager, a role he has occupied since 2018. In this capacity, he oversees service operations and ensures customer satisfaction. Prior to becoming Service Manager, he worked as a Senior Customer Support Officer from 2016 to 2018 and as a Customer Support Officer from 2014 to 2016. His tenure at QBE Insurance has contributed to his extensive experience in customer service within the insurance sector.
Education and Expertise
Alvin Francisco earned a Bachelor of Science degree in Hotel, Motel, and Restaurant Management from Lyceum of the Philippines University. His studies spanned from 2006 to 2010, providing him with a solid foundation in management principles relevant to the hospitality and service industries. This educational background supports his expertise in customer service and operational management.
Background in Customer Service
Alvin Francisco has a diverse background in customer service roles across several companies. He began his career as a Travel Specialist at IBM Daksh BPO Limited from 2010 to 2012. He then transitioned to Stream Global Services as a Technical Support Specialist for 9 months in 2012. Following this, he worked as a Customer Service Representative at EXL Service Philippines, Inc. for 8 months in 2013. His cumulative experience in these positions has equipped him with valuable skills in customer interaction and support.
Career Progression
Alvin Francisco's career progression reflects a steady advancement in the customer service field. He joined QBE Insurance in 2014 as a Customer Support Officer, where he developed his skills before moving up to Senior Customer Support Officer in 2016. His promotion to Service Manager in 2018 marks a significant milestone in his career, showcasing his ability to take on increased responsibilities and leadership roles within the organization.