Amber Connors
About Amber Connors
Amber Connors is a Quality Assurance Specialist with over two decades of experience in the New South Wales Workers Compensation scheme, currently working at QBE Insurance since 2020. Her previous roles include Technical Manager, Regulator Liaison Manager, and Quality Assurance Manager at QBE, as well as positions at Coles and CGU Insurance.
Work at QBE Insurance Group
Amber Connors has held multiple positions at QBE Insurance Group, contributing to various aspects of the organization. She began her tenure in 2009 as a Team Leader, serving for two years in Parramatta. Following this role, she worked as a Case Manager from 2006 to 2009, and then transitioned to the position of Regulator Liaison Manager from 2014 to 2016. After a brief period as Quality Assurance Manager from 2016 to 2018, she has been serving as a Quality Assurance Specialist since 2020. Her experience at QBE spans over a decade, focusing on quality assurance and compliance within the Workers Compensation sector.
Education and Expertise
Amber Connors possesses over two decades of experience in the New South Wales Workers Compensation scheme. Her expertise includes compliance audits and claims reviews, ensuring best practices in case management. She has developed and implemented a comprehensive Quality Assurance Framework at QBE Workers Compensation, which emphasizes adherence to legislative and contractual standards. This framework is crucial for maintaining quality and compliance in the management of workers' compensation claims.
Background
Amber Connors began her career in the insurance industry at CGU Insurance as a Case Manager from 2000 to 2004. She then worked at the Department of Family and Community Services (NSW) as a Workers Compensation Clerk from 1996 to 1999. After her initial roles, she transitioned to Coles as a Claims Officer from 2004 to 2006. Her diverse background in case management and regulatory liaison has shaped her career in quality assurance within the insurance sector.
Achievements
Throughout her career, Amber Connors has achieved significant milestones in the field of quality assurance and compliance. At QBE Insurance, she has ensured best practice case management through detailed compliance audits and reviews within the NSW Workers Compensation scheme. Additionally, she has successfully developed a Quality Assurance Framework that aligns with legislative and contractual standards, enhancing the overall quality of claims management.