Andrew Brown
About Andrew Brown
Andrew Brown serves as a Service Manager at QBE Insurance in Glen Waverley, where he has worked since 2005. He leads a team dedicated to rehabilitating injured workers and specializes in complaints management within the claims portfolio.
Work at QBE Insurance Group
Andrew Brown has been employed at QBE Insurance since 2005, holding the position of Service Manager for 19 years. He operates from the Glen Waverley office, where he leads a team dedicated to facilitating the return of injured workers to their jobs. His role emphasizes the significance of effective rehabilitation and workplace reintegration, contributing to the overall mission of QBE Insurance in supporting its clients.
Education and Expertise
Andrew Brown completed his education at Geelong High School. His professional expertise lies in complaints management within the claims portfolio, where he focuses on ensuring effective resolution and customer satisfaction. He also provides technical expertise and mentoring, which enhances the skills and performance of Case Managers and Return to Work Specialists.
Background
Andrew Brown has built a career centered around supporting injured workers and improving workplace outcomes. His extensive experience at QBE Insurance has equipped him with a deep understanding of the challenges faced in claims management and rehabilitation processes. His leadership in these areas reflects his commitment to fostering a supportive work environment.
Achievements
In his role as Service Manager, Andrew Brown has successfully led initiatives aimed at returning injured workers to their jobs. He has played a key role in enhancing the rehabilitation process and ensuring that the claims portfolio operates effectively. His contributions to complaints management have also led to improved customer satisfaction within the organization.