Andrew Risby
About Andrew Risby
Andrew Risby is a Claims Officer at QBE Insurance in Newcastle, New South Wales, with seven years of experience in the insurance sector. He has a background in customer service and data analytics, which supports his expertise in business planning and customer satisfaction.
Work at QBE Insurance Group
Andrew Risby has been employed as a Claims Officer at QBE Insurance since 2017. He has accumulated seven years of experience in this role, working from the Newcastle office in New South Wales, Australia. In his position, he is responsible for managing claims processes and ensuring customer satisfaction. His role requires a thorough understanding of insurance policies and effective communication with clients.
Previous Experience at Australian Government Department of Human Services
Prior to his current role, Andrew Risby worked as a Customer Service Specialist at the Australian Government Department of Human Services from 2014 to 2017. During this three-year tenure in Adamstown, New South Wales, he developed skills in customer service and support, which are essential for handling claims in the insurance industry.
Education and Expertise
Andrew Risby studied Business Administration and Management at TAFE NSW, where he achieved a Certificate from 2009 to 2010. His educational background provides a foundation for his expertise in data analytics, which he utilizes to enhance team management and operational efficiency in the insurance sector.
Skills in Customer Satisfaction and Business Planning
Andrew demonstrates strong customer satisfaction skills, which are vital for efficiently handling claims and maintaining client trust. Additionally, he possesses skills in business planning, contributing to strategic decision-making processes within his role at QBE Insurance. These skills support his effectiveness in managing claims and leading teams.