Andy Kan
About Andy Kan
Andy Kan serves as the Head of Customer Insights for Australia and New Zealand at QBE Insurance, where he has worked since 2022. He possesses extensive experience in customer strategy and insights across various industries, supported by a strong educational background in business and psychology.
Work at QBE Insurance Group
Andy Kan serves as the Head of Customer Insights for Australia and New Zealand at QBE Insurance Group. He has held this position since 2022 and is based in Sydney, New South Wales, Australia. In this role, he focuses on enhancing customer understanding and insights to drive strategic initiatives within the organization.
Previous Experience in Customer Strategy
Prior to his current role, Andy Kan worked at Westpac Group as the Director of Executive Reporting, Insights & Strategy from 2017 to 2022. He also held the position of Vice President, Strategy & Insights at Citi from 2013 to 2016. His experience includes managing multi-national projects across various sectors, including financial services, telecommunications, and healthcare.
Education and Expertise
Andy Kan has a diverse educational background. He studied at The University of Auckland, earning a Bachelor of Arts in Psychology and a Bachelor of Commerce in Marketing, Management, and Employee Relations from 2003 to 2006. He furthered his education at UNSW, obtaining a Master of Commerce in Marketing in 2007. He is also a Certified Net Promoter® Associate, demonstrating his expertise in customer loyalty and satisfaction metrics.
Career History in Insights and Strategy
Andy Kan has extensive experience in customer insights and strategy. He worked at PwC Australia as a Senior Manager in Customer Strategy & Insight for 10 months in 2016-2017. His earlier roles include Senior Account Executive at Ipsos from 2008 to 2011 and Insights Executive at British American Tobacco from 2011 to 2013. His career spans over a decade in various roles focused on customer insights.
Skills in Data Analysis
Andy Kan possesses advanced skills in segmentation and clustering analysis, driver analysis, and choice modeling. These skills are essential for understanding customer behavior and preferences, enabling effective strategy development across different industries.