Anna Gould
About Anna Gould
Anna Gould serves as the General Manager of Claims Performance & Governance at QBE Insurance, where she has worked since 2018. With a background in chartered accountancy and extensive experience in risk management and governance, she focuses on enhancing risk ownership and data-driven performance insights within the insurance sector.
Work at QBE Insurance Group
Anna Gould has served as the General Manager Claims Performance & Governance at QBE Insurance since 2018. In this role, she focuses on embedding first line ownership of risk and governance within the organization, fostering a supportive challenge environment. Prior to this position, she held various roles at QBE Insurance, including Head of Technical Support in Finance for QBE ANZO from 2005 to 2014, and Head of Technical and Governance in Claims from 2017 to 2018. Additionally, she worked as Chief Risk Officer for QBE Australia & New Zealand Operations from 2014 to 2017.
Education and Expertise
Anna Gould has a background in chartered accountancy, which she developed during her time at PwC. Her expertise includes financial due diligence and external audit, which she honed over a 12-year tenure as a Senior Manager at PwC from 1991 to 2003. This foundation supports her current focus on building data-led performance insights capability within the insurance sector.
Background
Before joining QBE Insurance, Anna Gould worked in various capacities that contributed to her extensive experience in the insurance and financial services sectors. She served as Manager of IFRS Implementation for QBE European Operations from 2003 to 2005 in London and later as Chief Risk Officer for QBE Australia & New Zealand Operations from 2014 to 2017. Her career reflects a strong commitment to risk management and governance.
Achievements
Throughout her career, Anna Gould has specialized in enterprise risk management, capital modeling, legal compliance, and fraud. She possesses specialist knowledge in accounting and regulatory developments that impact financial services, particularly in relation to LAGIC/ICAAP and IFRS developments. Her work has significantly contributed to enhancing governance and risk management practices within the organizations she has served.