Annalisa G.
About Annalisa G.
Annalisa G. is a Case Manager specializing in Work Compensations at QBE Insurance, with over 10 years of experience in office management, insurance brokerage, and customer service. She holds a Bachelor of Commerce in Finance and Banking from the University of Canberra and has completed various certifications in medical administration and human resources.
Work at QBE Insurance Group
Annalisa G. has been employed at QBE Insurance Group as a Case Manager in Work Compensations since 2020. In this role, she focuses on managing compensation cases, ensuring that clients receive the necessary support and resources. Her responsibilities include assessing claims, coordinating with various stakeholders, and maintaining high standards of customer service. Annalisa's experience in the insurance sector contributes to her effectiveness in this position.
Education and Expertise
Annalisa G. holds a Bachelor of Commerce (BCom) degree in Finance and Banking from the University of Canberra, which she completed from 2020 to 2023. She is also pursuing a Medical Administration Certificate from Mater Education. Additionally, she has obtained a Certificate IV in Human Resources from the Canberra Institute of Technology. This educational background equips her with a solid foundation in finance, administration, and human resources.
Background in Customer Service and Insurance
Annalisa G. has over 10 years of experience in various roles related to office management, insurance brokerage, customer service, and accounts services. She worked at Beyond Bank Australia as a Customer Relationship Management Specialist for five months in 2020. Prior to that, she spent four years at IAG in the Corporate Partners Call Centre and another four years as an Insurance Broker at Marsh. This extensive background has honed her skills in client relations and service delivery.
Skills and Professional Attributes
Annalisa G. possesses high-level interpersonal, management, organization, and communication skills. She is recognized for her ability to multitask effectively and work well under pressure. Her commitment to providing excellent customer experiences and maintaining confidentiality is evident in her professional conduct. Annalisa's passion for working with people drives her to achieve positive outcomes in her roles.