Anthony Gelonesi
About Anthony Gelonesi
Anthony Gelonesi is a Technical Claim Officer at QBE Insurance, where he has worked since 2018. He has extensive experience in claims management and quality assurance, having held various roles in the insurance industry since 2007.
Work at QBE Insurance Group
Anthony Gelonesi has been employed at QBE Insurance Group as a Technical Claim Officer since 2018. In this role, he conducts audits on motor claims to ensure compliance with the General Insurance Code of Practice and QBE guidelines. He also handles complaint emails lodged through the Customer Care Unit and Internal Dispute Resolution Departments, aiming to prevent disputes from escalating to the Financial Ombudsman Service. Additionally, he acts as a referral point for staff questions, providing guidance and expertise in claims management.
Previous Experience at CommInsure
Prior to his role at QBE, Anthony worked at CommInsure as a Senior Quality Assurance Consultant for a brief period in 2018. His tenure lasted for two months and took place in Sydney Olympic Park. During this time, he focused on quality assurance processes within the organization.
Career at IAG
Anthony served as a Senior Recoveries Team Manager at IAG from 2014 to 2017. His three-year tenure in Sydney, Australia, involved overseeing recovery processes and managing a team dedicated to maximizing recoveries for the organization.
Experience at Wesfarmers Insurance
Before his time at IAG, Anthony worked at Wesfarmers Insurance as a Senior Recoveries Team Manager from 2008 to 2014. Over six years in Sydney, he managed recovery operations and contributed to the efficiency of the team.
Early Career at Citi
Anthony began his career at Citi, where he worked in Collections for ten months in 2007 and 2008. This role provided him with foundational experience in customer interactions and collections processes.