Azhar Shaikh
About Azhar Shaikh
Azhar Shaikh serves as the Senior Vice President of Transformation and OE Head at QBE Insurance, where he has worked since 2021. With over 17 years of international experience in managerial roles, he specializes in digital transformations and customer experience management.
Work at QBE Insurance Group
Azhar Shaikh serves as the Senior Vice President of Transformation and Operational Excellence Head at QBE Insurance Group. He has held this position since 2021, contributing to the Group Shared Service Center for three years. His role focuses on driving transformation initiatives and enhancing operational efficiency within the organization.
Education and Expertise
Azhar Shaikh has an extensive educational background, having earned a Master of Business Administration (M.B.A.) from the Indian Institute of Management Bangalore in 2014. He also holds an M.B.A. in Information Technology from the Eastern Institute for Integrated Learning in Management, completed in 2012. His expertise includes design thinking, digital transformations, automation, and customer experience management consultancy.
Background
Azhar Shaikh has over 17 years of international experience, with more than 13 years in managerial roles within the service industry. His career includes significant positions at Cognizant, Hewlett Packard Enterprise, and SYKES Digital Services, where he has developed a strong foundation in operational excellence and digital transformation.
Achievements
During his career, Azhar Shaikh has led Lean Six Sigma projects that reduced inefficiencies and increased profitability. He has implemented complex AI Bot solutions and integrated transformation platforms across multiple global accounts. His consulting efforts have resulted in $180 million in savings through cost optimization and automation opportunities.
Certifications and Specializations
Azhar Shaikh holds several professional certifications, including ITIL V3 Expert, PRINCE2® Practitioner, Lean Six Sigma Blackbelt, and ISO/IEC 20001:2005 & ISO 9001:2008 as a Certified Consultant and Lead Auditor. He is recognized for his customer-centric approach and excellence in execution across various industries, including IT, BPO, healthcare, and insurance.