Barbara Tift
About Barbara Tift
Barbara Tift serves as the Director of Underwriting Operations at QBE European Operations, where she has worked since 2019. With a background in business transformation and expertise in coaching, she has held various leadership roles in the insurance industry for over two decades.
Work at QBE Insurance Group
Barbara Tift has been with QBE European Operations since 2013, initially serving as Operations and Change Manager. In 2019, she advanced to the role of Director of Underwriting Operations. In her current position, she oversees policy servicing and underwriting operations, focusing on enhancing performance and operational excellence. Her tenure at QBE spans over a decade, during which she has contributed to various initiatives aimed at improving consistency and efficiency within the organization.
Previous Experience at AIG
Before joining QBE, Barbara Tift worked at AIG from 2008 to 2013 as Vice President and UK Service Centre Manager. In this role, she managed service operations and was responsible for driving performance improvements within the UK Service Centre. Her five years at AIG equipped her with valuable experience in operational management and customer service strategies.
Background in Operations Management
Barbara Tift has a solid background in operations management, having worked at Legal & General as Operations Manager from 1997 to 2008. Her eleven years in this role involved overseeing operational processes and ensuring effective service delivery. This experience laid the foundation for her subsequent roles in the insurance industry, where she has continued to focus on operational excellence.
Education and Expertise
Barbara Tift studied at Halesowen College, where she developed foundational skills that support her career in operations and management. She specializes in business transformation, focusing on operational consistency and excellence. Additionally, she is a Practitioner and Master Practitioner of Neuro Linguistic Programming (NLP), which enhances her coaching capabilities in performance, motivation, and career development.
Skills in Influencing and Presenting
Barbara Tift possesses strong skills in influencing and presenting at both EMEA and global levels. Her ability to communicate effectively and engage stakeholders has been crucial in her roles across various organizations. These skills contribute to her success in coaching and leading teams towards achieving operational goals.