Ben Reynolds
About Ben Reynolds
Ben Reynolds serves as the Service Manager for the Customer Care Unit at QBE Insurance in Sydney, Australia, where he has worked since 2017. With extensive experience in financial services, he is skilled in customer service, stakeholder management, and promoting social inclusion for Indigenous communities.
Work at QBE Insurance Group
Ben Reynolds has served as the Service Manager for the Customer Care Unit at QBE Insurance Group since 2017. In this role, he has focused on enhancing customer service and stakeholder management within the organization. His tenure at QBE, spanning over seven years, has allowed him to develop and implement strategies aimed at improving customer experiences and ensuring effective communication between the company and its clients.
Previous Experience at Commonwealth Bank
Prior to his current position, Ben Reynolds held multiple roles at Commonwealth Bank. He worked as a Lead Sales and Service Representative from 2004 to 2006, then transitioned to Manager Customer Experience from 2006 to 2010. He further advanced to Senior Manager Risk from 2010 to 2013, and then served as Product Manager from 2013 to 2015. His final role at Commonwealth Bank was as Risk Executive from 2010 until 2017, where he managed risk-related projects and initiatives.
Education and Expertise
Ben Reynolds studied at Curtin University, where he earned a Bachelor's degree in Communications from 2014 to 2017. His educational background, combined with his extensive experience in financial services, has equipped him with exceptional customer service and stakeholder management skills. He has a strong focus on promoting social, economic, and financial inclusion, particularly for Indigenous communities.
Project Management Skills
Ben Reynolds has proven experience in managing multiple projects within high-pressure financial environments. He has demonstrated the ability to deliver projects on time while maintaining a strong focus on customer needs. His commitment to simplifying complex processes for customers reflects his problem-solving skills and dedication to effective service delivery.
Community Involvement and Advocacy
Ben Reynolds is passionate about volunteering and contributing to community development. He advocates for full disclosure and collaborates with individuals and teams to find mutually beneficial solutions. His efforts in community engagement highlight his commitment to improving the lives of others through active participation and support.