Bonzer Dwatin
About Bonzer Dwatin
Bonzer Dwatin serves as the Team Lead for the Global IT Service Desk at QBE Insurance, where he has worked since 2018. He has played a key role in process improvements and training program development within the organization.
Work at QBE Insurance Group
Bonzer Dwatin has been employed at QBE Insurance since 2015, initially serving as an IT Service Desk Analyst for three years before advancing to the role of Team Lead for the Global IT Service Desk in 2018. In this position, he has focused on enhancing IT service delivery and has played a key role in implementing process improvements within the service desk operations.
Education and Expertise
Bonzer Dwatin holds a Bachelor's degree in Information Technology from Centro Escolar University, which he completed from 2013 to 2015. He also earned an Associate's degree in Information Technology from the same institution, studying from 2011 to 2013. His educational background has equipped him with the necessary skills to excel in IT service management.
Background
Before joining QBE Insurance, Bonzer Dwatin gained experience as an IT Intern at TRANSFAST - Worldwide Money Transfer in 2014, where he worked for two months. He also worked as a Freelance Developer from 2015 to 2016 in Tandag, further diversifying his IT experience prior to his current role.
Achievements
In his role at QBE Insurance, Bonzer Dwatin has contributed to the development of training programs for new IT Service Desk team members. He has also participated in cross-functional projects aimed at enhancing IT service delivery, demonstrating his commitment to improving operational efficiency within the organization.