Brittany Gossage
About Brittany Gossage
Brittany Gossage is an Insurance Servicing Representative and Certified Associate Mentor at QBE FIRST, where she has worked for 17 years. She has a background in tax and resolution services, along with expertise in Microsoft applications and project management.
Current Role at QBE FIRST
Brittany Gossage has been employed at QBE FIRST since 2007, serving as an Insurance Servicing Representative and Certified Associate Mentor. In this role, she manages escalated situations between clients and customers, demonstrating her expertise in conflict resolution. She is also involved in special projects as requested, which highlights her adaptability and project management skills. Brittany participates in ongoing cross-training and staff development, focusing on enhancing her skills and knowledge in the insurance sector.
Previous Experience at Microdyne
Prior to her current role, Brittany worked at Microdyne as a Resolution Specialist from 2004 to 2005 for a duration of six months. In this position, she gained experience in addressing client concerns and resolving issues, which contributed to her development in customer service and problem-solving.
Experience at Fidelity National Financial
Brittany also worked at Fidelity National Financial as a Tax Specialist and Control Clerk from 2006 to 2007 for one year. This role provided her with valuable experience in tax-related processes and financial controls, further enhancing her expertise in the financial services industry.
Education and Skills
Brittany studied at St. John's River State College, where she focused on Accounting from 2003 to 2004. She possesses advanced skills in Microsoft Outlook and expert skills in Microsoft Excel, which are essential for her roles in insurance servicing and project management. Additionally, she has a strong familiarity with operating systems ranging from Windows 95 to Vista.