Brooke Mack
About Brooke Mack
Brooke Mack is a Case Management Specialist at QBE Insurance, where she has worked since 2020. She has over 4 years of experience in administration and a strong focus on customer service, having previously held roles at EML (Employers Mutual Limited).
Work at QBE Insurance Group
Currently, Brooke Mack serves as a Case Management Specialist at QBE Insurance, a position she has held since 2020. In this role, she has demonstrated exceptional attention to detail and strong communication skills, which contributed to her promotion. Her responsibilities likely include managing cases, coordinating with clients, and ensuring effective communication throughout the claims process. With over four years of experience in this role, she has developed a comprehensive understanding of the insurance industry and its operational processes.
Previous Experience at EML
Brooke Mack has a background with Employers Mutual Limited (EML), where she worked in various administrative and case management roles. She began her tenure at EML as an Administrative Assistant from 2018 to 2019 for ten months. Following this, she transitioned to the position of Claims Advisor from 2019 to 2020 for eleven months. In 2020, she was promoted to Case Management Specialist at EML, where she worked for ten months before moving to QBE Insurance. This progression reflects her growing expertise in case management and claims processing.
Education and Expertise
Brooke Mack studied at Hunter TAFE from 2015 to 2017, completing a two-year program. This education provided her with foundational knowledge and skills relevant to her career in case management and administration. Her academic background, combined with her practical experience, has equipped her with a strong understanding of organizational processes and customer service, which has been a focus throughout her eight-year career.
Customer Service Focus
Throughout her eight-year career, Brooke Mack has maintained a strong passion for customer service. This focus has been evident in her roles, where she has prioritized effective communication and client satisfaction. Her experience in various positions, including administrative and case management roles, has allowed her to develop a comprehensive approach to addressing customer needs and enhancing service delivery.