Cameron Trevor
About Cameron Trevor
Cameron Trevor is a Service Manager in Policy Services for Complex Insurance at QBE Insurance, where he has worked since 2018. He has extensive experience in the insurance industry, having held various roles at companies such as CGU Insurance, Gallagher Bassett Services, and IAG.
Work at QBE Insurance Group
Cameron Trevor has been employed at QBE Insurance since 2018, currently serving as Service Manager for Policy Services in the Complex Insurance division. In this role, he manages a team of nine staff members across Home, Motor, and CCI insurance sectors. He collaborates with Senior Partnership Managers and National Partnership Managers across Australia and New Zealand, as well as other financial institutions. Cameron is involved in various remediation projects that encompass IT, Systems, Claims, Partnership Management, and Compliance. His previous positions at QBE include Claims Officer for Motor Claims and Technical Claims Officer, where he contributed to the development of a discount audit process for the ANZ portfolio.
Previous Experience in Insurance
Before joining QBE Insurance, Cameron Trevor held several roles in the insurance sector. He worked at CGU Insurance as a Senior Consultant in Motor Claims for nine months in 2016. Prior to that, he was a Case Manager at Gallagher Bassett Services, Inc. for six months in 2014. Cameron also served as a Claims Settlement Consultant at IAG for one year from 2015 to 2016. His experience in these roles has provided him with a solid foundation in claims management and customer service within the insurance industry.
Education and Expertise
Cameron Trevor completed his high school education at Gilroy College, where he studied from 2002 to 2007. His educational background has equipped him with essential skills for his career in insurance. Over the years, he has developed expertise in claims management, service level agreements, and process improvement. Notably, he established a Service Level Agreement (SLA) Measurement Scorecard for service teams, demonstrating his commitment to enhancing operational efficiency.
Team Management and Collaboration
In his current role at QBE Insurance, Cameron Trevor manages a team of nine staff members, focusing on the Home, Motor, and CCI insurance sectors. He actively participates in meetings with various departments, including Product Management, Business Development, Quality Assurance, Underwriting, and the Global Shared Services Centre in the Philippines. This collaboration ensures that his team aligns with organizational goals and maintains high standards of service delivery.
Career Progression and Roles
Cameron Trevor's career has progressed through various roles in customer service and insurance. He began his professional journey at Woolworths Limited as a Replenishment staff member in 2013. He then transitioned to the insurance industry, where he gained experience in multiple positions, including a Customer Service Professional at Commonwealth Bank and a Fleet Services Officer at sgfleet. His diverse background has contributed to his comprehensive understanding of customer service and claims processes.