Carol Duncan
About Carol Duncan
Carol Duncan is an Underwriting Assistant at QBE Insurance with over 21 years of experience in the Financial Services industry. She has a strong background in customer service, staff training, and data management, and is proficient in various IT tools.
Work at QBE Insurance Group
Currently, Carol Duncan serves as an Underwriting Assistant at QBE Insurance Group, a position she has held since 2013. In this role, she contributes to the underwriting process by supporting the assessment of risks and ensuring compliance with company policies. Her responsibilities include engaging with colleagues to improve workflows and enhance customer experiences. With over a decade of experience at QBE, she plays a key role in supporting the company's business strategy through effective communication and customer service.
Background in Financial Services
Carol Duncan has accumulated 21 years of experience in the Financial Services industry. Her career includes significant roles at various organizations, such as Direct Line Group, where she worked for 14 years in multiple capacities, including Customer Service and Underwriting Administration. She also held positions at First Data Corporation and Nationwide Building Society, where she focused on customer service and mortgage administration. This extensive background has equipped her with a comprehensive understanding of FCA legislation, including Treating Customers Fairly and Data Protection.
Education and Expertise
Carol Duncan studied at St Roch's from 1981 to 1985. Her educational background, combined with her extensive professional experience, has provided her with strong technical skills in IT tools such as Microsoft Word, Excel, and Lotus Notes/Outlook. She is proficient in data management, which is evident in her ability to produce and deliver reports for both internal and external agencies. Additionally, her experience in training and managing staff highlights her leadership and mentoring capabilities.
Career Progression and Roles
Throughout her career, Carol Duncan has held various positions that reflect her growth and adaptability in the Financial Services sector. She began her career as a Customer Service Administrator at Life Technologies, followed by roles at First Data Corporation and Nationwide Building Society. Her tenure at Direct Line Group spanned 14 years, where she developed her skills in underwriting and business support. Each role has contributed to her current expertise as an Underwriting Assistant at QBE Insurance Group.
Customer-Centric Approach
Carol Duncan emphasizes a customer-centric approach in her work, actively engaging in networking and communication with colleagues to enhance skill development. She supports and delivers business strategy by focusing on providing an excellent customer experience. Her commitment to exceeding role expectations reflects her dedication to the principles of customer service and satisfaction within the financial services industry.