Caroline Chan
About Caroline Chan
Caroline Chan is a Business Support Officer at QBE Insurance in Sydney, Australia, where she has worked since 2015. She previously held a position at Luna Park Sydney and has a degree in Communication and Media Studies from the University of Technology Sydney.
Work at QBE Insurance Group
Caroline Chan has served as a Business Support Officer at QBE Insurance since 2015, accumulating nine years of experience in this role. Based in Sydney, Australia, she is responsible for processing gift card incentives and managing customer inquiries related to voucher redemption. Additionally, she liaises with Fleet Management Companies and government entities to facilitate policy creation, account maintenance, and invoicing. Her role also includes running weekly reports to identify and resolve database and system issues, ensuring operational efficiency.
Previous Experience at Luna Park Sydney
Before her tenure at QBE Insurance, Caroline Chan worked at Luna Park Sydney from 2007 to 2016. In her role as a Guest Relations Officer and Big Top Office Attendant, she gained valuable experience in customer service and guest relations over a nine-year period. This position allowed her to develop skills in managing guest inquiries and enhancing visitor experiences in a dynamic environment.
Education and Expertise
Caroline Chan studied Communication and Media Studies at the University of Technology Sydney from 2006 to 2009. This three-year program provided her with a solid foundation in communication principles and media practices, which she applies in her current role. Her educational background supports her expertise in handling customer inquiries and managing communication effectively within her professional environment.
Technical Skills and Responsibilities
In her current role, Caroline Chan conducts User Acceptance Testing (UAT) and Production Verification Testing (PVT) for system changes and updates. These responsibilities ensure that any modifications to systems are thoroughly tested and verified before implementation. Her ability to run and address weekly reports aids in identifying and resolving database and system abnormalities, contributing to the overall integrity of operational processes.