Cathy Mazzarella
About Cathy Mazzarella
Cathy Mazzarella is a Service Manager at QBE Insurance, where she has worked since 2011. With previous experience at Suncorp Group and Gio, she is dedicated to fostering a supportive environment that encourages team members to excel.
Work at QBE Insurance Group
Cathy Mazzarella has been employed at QBE Insurance Group since 2011, serving as a Service Manager. In this role, she focuses on enhancing customer service and operational efficiency. Her leadership style emphasizes creating a supportive culture that empowers team members to make confident decisions. Over her tenure, she has contributed to various initiatives aimed at improving service delivery and fostering team collaboration.
Previous Experience at Suncorp Group
Prior to her role at QBE Insurance Group, Cathy Mazzarella worked at Suncorp Group from 2004 to 2009. During her five years in Queensland, Australia, she held a position in Customer Service. This experience provided her with a solid foundation in customer relations and service management, which she has carried into her subsequent roles.
Experience as Case Manager at Gio
Cathy Mazzarella served as a Case Manager at Gio from 2009 to 2011. In this two-year role, she was responsible for managing client cases and ensuring effective communication between clients and the organization. This position allowed her to develop her skills in case management and customer support.
Education and Expertise
Cathy Mazzarella studied at St. Aloysius' College from 1987 to 1992. This educational background has contributed to her professional development and understanding of service management. Her expertise lies in fostering team environments that promote growth and success, which is evident in her current role.
Professional Motivations
Cathy Mazzarella is motivated by the successes of her peers, which inspires her to set and achieve higher professional goals. She is passionate about creating an environment where team members can thrive and reach their full potential. This focus on empowerment and collaboration is a key aspect of her leadership approach.