Charlie Perio
About Charlie Perio
Charlie Perio is an Agile and Quality Manager with over 10 years of experience in the BPO industry, currently serving as Quality Assurance Manager at The Results Companies in the Philippines. He specializes in quality assurance, operational excellence, and the Agile framework, while also focusing on training and continuous improvement initiatives.
Work at QBE GROUP SHARED SERVICES LIMITED
Charlie Perio has been employed at QBE GROUP SHARED SERVICES LIMITED as a Manager since 2013. He has accumulated over 11 years of experience in this role, based in Manila, Philippines. His responsibilities include overseeing quality assurance processes and implementing operational strategies that align with the company's objectives. Perio specializes in championing the Agile framework, which enhances quality policies and procedures within the organization.
Current Role at The Results Companies
Since 2019, Charlie Perio has served as the Quality Assurance Manager at The Results Companies in Pasig, National Capital Region, Philippines. In this position, he focuses on quality assurance and operational excellence, contributing to the company's commitment to delivering high-quality services. His role involves managing risks and developing personnel through targeted training initiatives, which are essential for maintaining operational standards.
Experience in the BPO Industry
Charlie Perio has over 10 years of experience in the Business Process Outsourcing (BPO) industry. His career includes five years in shared services, where he has concentrated on quality assurance and operational excellence. Prior to his current roles, he worked at Sykes Enterprises, Incorporated as a Quality Supervisor for eight years, from 2005 to 2013. This extensive experience has equipped him with the skills necessary to drive efficiency and effectiveness in operations.
Education and Expertise
Charlie Perio studied at San Juan De Dios Education Foundation, where he earned a Bachelor of Science in Medical Technology from 1990 to 1994. His educational background provides a foundation for his expertise in quality assurance and operational management. He specializes in leading continuous improvement projects that focus on process simplification and standardization, which are critical for enhancing operational performance.