Charlotte Gray Acfs
About Charlotte Gray Acfs
Charlotte Gray is an Assistant Claims Manager in the Special Investigations Unit at QBE Insurance, where she leads a team of fraud analysts. With extensive experience in the insurance sector, she has a strong focus on coaching and developing individuals while managing analytical outputs across various markets.
Work at QBE Insurance Group
Charlotte Gray Acfs has been employed at QBE Insurance Group since 2017, serving as the Assistant Claims Manager in the Special Investigations Unit. In this role, she manages a team of fraud analysts who focus on analytical and intelligence-based outputs across various sectors, including Motor, Liability, Property, Marine, Energy, International/European Markets, and Financial and Specialty markets. Prior to her current position, she worked as a Fraud Analyst at QBE Insurance from 2015 to 2017.
Previous Experience at Direct Line Group
Before joining QBE Insurance, Charlotte Gray Acfs held several positions at Direct Line Group. She worked as a Motor Incident Management Case Handler from 2008 to 2009, followed by a role as a Liability Assessor from 2009 to 2010. From 2010 to 2011, she served as a Personal Injury Handler. Additionally, she was a Senior Counter Fraud Investigator and Academy Leader from 2011 to 2015, where she contributed to training and development within the organization.
Education and Expertise
Charlotte Gray Acfs studied at St. Marys Roman Catholic School in Menston. Her professional journey has equipped her with expertise in claims management and fraud investigation. She is known for her ability to adapt to change and for her involvement in improvement activities within her teams.
Coaching and Development Skills
Charlotte Gray Acfs has a strong passion for coaching and developing individuals at all levels of experience. Her commitment to fostering growth and improvement among her team members is evident in her management style and approach to leadership.
Stakeholder Engagement
Charlotte Gray Acfs is recognized for maintaining a strong rapport with both internal and external stakeholders. Her ability to build and sustain relationships is a key aspect of her professional practice, contributing to effective communication and collaboration within her roles.