Christine Gozo
About Christine Gozo
Christine Gozo is the Director of Operations at QBE Insurance in Sydney, Australia, with over 20 years of experience in customer service across various industries. She has held leadership roles in operations management and specializes in voice processes and call center operations.
Current Role at QBE Insurance Group
Christine Gozo serves as the Director of Operations at QBE Insurance, a position she has held since 2019. Based in Sydney, New South Wales, Australia, she oversees operational strategies and processes within the organization. Her role involves managing large teams and ensuring efficient operations in line with the company's objectives.
Previous Experience in Operations Management
Prior to her current role, Christine held various positions that contributed to her extensive experience in operations management. She worked as the Voice Services Lead at QBE Insurance from 2016 to 2018. Before that, she was the Director of Operations at Access Worldwide Communications, Inc. from 2013 to 2016. Her career also includes roles at Convergys, Teletech, and Transcom, where she managed client services and operational teams.
Educational Background
Christine Gozo studied at the University of the Philippines, where she earned a Bachelor's degree in Marketing and Business Management from 1994 to 1998. She furthered her education by achieving another Bachelor's degree in 2013. Additionally, she attended Colegio San Agustin - Makati, enhancing her foundational knowledge in business.
Expertise in Customer Service and Operations
With over 20 years of experience, Christine specializes in customer service, particularly in voice processes and call center operations. Her background spans various industries, including retail banking and business process outsourcing. She has demonstrated expertise in people management and operations management, particularly in high-pressure environments.
Leadership Roles and Responsibilities
Christine has held several leadership roles throughout her career, showcasing her ability to manage complex operations and large teams. Her experience includes serving as a Senior Manager for Client Services at Convergys and as a Senior Supplier Performance Manager at General Motors. These roles highlight her capability to lead teams effectively and implement operational improvements.