Christine Mc Donald
About Christine Mc Donald
Christine McDonald serves as the Service Manager for Insurance in New South Wales at QBE Insurance. She has extensive experience in the insurance sector, having held various managerial roles at notable companies such as Wesfarmers Insurance and EML.
Current Role at QBE Insurance Group
Christine McDonald currently serves as the Service Manager for Insurance in New South Wales at QBE Insurance. She has held this position since 2021 and operates out of Parramatta, New South Wales. In her role, she focuses on managing service delivery and enhancing operational efficiencies within the insurance sector.
Previous Experience in Insurance
Christine McDonald has extensive experience in the insurance industry. She worked at Wesfarmers Insurance as a Liability & Compliance Manager for five months in 2019 and as a Claims Team Manager from 2015 to 2019. Additionally, she served as a Quality Assurance Leader at EML (Employers Mutual Limited) from 2020 to 2021 and as a Contract Performance & Program Manager from 2019 to 2020. Her earlier experience includes a role as a Claims Advisor at Suncorp Group from 2004 to 2009 and as a Team Leader from 2009 to 2013.
Achievements in Claims Management
During her career, Christine McDonald achieved significant reductions in claims payments and open claims numbers. She managed to reduce overall payments by 18% within the ACT portfolio in FY19 and achieved a 50% reduction in open claims within the same portfolio in just 12 months. Additionally, she implemented strategic claims management practices that led to a 12% reduction in medical payments for the Coles portfolio.
Education Background
Christine McDonald attended Baulkham Hills High School from 1987 to 1992. This foundational education contributed to her professional development and expertise in the insurance industry.
Skill Development Initiatives
Christine has been involved in developing the skills of teams in relation to NSW/ACT Workers Compensation Legislation. This initiative enhanced the team's ability to meet key performance indicators (KPIs) for the Coles Business, contributing to premium reductions.