Clark Gatchalian
About Clark Gatchalian
Clark Gatchalian serves as the Customer Experience Lead at QBE Insurance, a position he has held since 2018. He has accumulated extensive experience in various roles within the company, including service management and claims handling, since starting his career there in 2013.
Work at QBE Insurance Group
Clark Gatchalian has held multiple positions at QBE Insurance Group, contributing to various aspects of claims management and customer service. He began his career at QBE in 2013 as a Claims Officer for Intermediary Motor Claims, followed by a role as Technical Claims Officer for seven months. He then transitioned to a Service Manager position for Financial Institution - Motor ANZ and Mercedes Benz, where he worked for eight months. From 2014 to 2016, he served as Service Manager for the Assessment Coordination Team for Motor and Property. Gatchalian continued to advance his career at QBE, taking on the role of Service Manager for Consumer Motor Claims from 2017 to 2018, before becoming the Customer Experience Lead in 2018.
Current Role as Customer Experience Lead
In his current role as Customer Experience Lead at QBE Insurance, Clark Gatchalian has been instrumental in enhancing customer interactions and satisfaction. He has been in this position since 2018, focusing on improving the overall customer journey and ensuring that client needs are met effectively. His extensive experience in various service management roles within the company has equipped him with the skills necessary to lead initiatives aimed at elevating the customer experience.
Previous Experience in Claims Management
Clark Gatchalian has a solid background in claims management, having worked in several roles that focused on different aspects of motor claims. His experience includes serving as a Service Manager for Intermediary Motor Claims and Consumer Motor Claims. Additionally, he worked as a Technical Claims Officer, where he gained insights into the technicalities of claims processing. This diverse experience has provided him with a comprehensive understanding of the claims landscape within the insurance industry.
Timeline of Employment at QBE Insurance
Clark Gatchalian's employment timeline at QBE Insurance showcases a progressive career path. He started as a Claims Officer in 2013, quickly moving to a Technical Claims Officer role. Over the years, he took on various Service Manager positions, including roles focused on Intermediary Motor Claims, Consumer Motor Claims, and the Assessment Coordination Team. His tenure at QBE reflects a commitment to the organization and a focus on developing expertise in customer service and claims management.