Colin Sargent
About Colin Sargent
Colin Sargent is a Learning & Career Development Manager at QBE Insurance in Sydney, Australia, with extensive experience in learning and development within the insurance sector. He has a background in business management and has contributed to significant efficiency improvements and cost savings in his roles at Zurich Financial Services and QBE Insurance.
Work at QBE Insurance Group
Colin Sargent has been employed at QBE Insurance Group since 2016, serving as the Learning & Career Development Manager. In this role, he focuses on enhancing employee development and career progression within the organization. His contributions include designing and implementing training programs that align with the company's strategic objectives. Sargent's expertise in learning and development plays a crucial role in fostering a culture of continuous improvement and professional growth among employees.
Previous Experience at Zurich Financial Services Australia
Before joining QBE Insurance, Colin Sargent worked at Zurich Financial Services Australia from 2012 to 2015 as a Learning and Development Consultant. During his tenure in Sydney, he was responsible for creating and delivering training initiatives aimed at improving employee performance and engagement. His experience at Zurich contributed to his understanding of the insurance sector and the specific learning needs of professionals in this field.
Educational Background
Colin Sargent studied at Aberystwyth University from 2004 to 2007, where he earned a BScEcon in Business Management with Politics. Prior to that, he attended Solihull Sixth Form College from 2001 to 2004. He also pursued further education in training and assessment, completing a Cert IV in Training & Assessment in 2012. Additionally, he achieved the Diploma in Insurance (DIP CII) from the Chartered Insurance Institute and the ANZIIF (Senior Associate) CIP designation in 2013.
Contributions to Learning and Development
Colin Sargent has made significant contributions to learning and development in the insurance industry. He advised the Australian & New Zealand Institute of Insurance & Finance on industry standards for their new qualification framework. He also developed a negotiation program that resulted in substantial savings for the claims business, and he designed a complex two-day technical workshop for senior property handlers, which enhanced staff capabilities across multiple continents.
Achievements in Process Improvement
Sargent has been involved in projects that have led to notable improvements in operational efficiency. He contributed to a project that improved staff efficiency by 25% through process improvements. Additionally, he created a comprehensive technical needs assessment with 300 unique questions, which provided valuable insights into process and knowledge gaps within the organization.