Danessa Delima
About Danessa Delima
Danessa Delima is a Service Manager at QBE Insurance in Sydney, Australia, where she has worked since 2016. She has held various managerial roles in the service industry across the United States prior to her current position.
Work at QBE Insurance Group
Danessa Delima has served as a Service Manager at QBE Insurance Group since 2016. In this role, she has been responsible for overseeing service operations and ensuring customer satisfaction in Sydney, New South Wales, Australia. Her tenure at QBE Insurance spans eight years, during which she has contributed to the company's service management strategies and operational improvements.
Previous Experience in Service Management
Prior to her current position, Danessa Delima worked at QBE North America as a Service Manager for one year, from 2015 to 2016, in New York, New York. Before that, she held the position of Team Manager at Stream Global Services for four years, from 2010 to 2014, in Eagan, Minnesota. Her experience includes various roles in service management and team leadership across different organizations.
Education and Expertise
Danessa Delima studied at the University of the Philippines, where she earned a Bachelor of Science degree in Business Administration and Management from 2003 to 2007. She also attended the University of Southern Philippines, studying Law for one year from 2014 to 2015. Her educational background provides her with a strong foundation in business principles and legal knowledge.
Career Progression in Customer Support
Danessa Delima began her career in customer support as a Senior Technical Support Representative at Etelecare Global Solutions, where she worked from 2007 to 2009 in Scottsdale, Arizona. She later advanced to the role of Subject Matter Expert at the same company for one year, from 2009 to 2010. Additionally, she served as a Team Leader at Convergys for one year, from 2014 to 2015, in Cincinnati, Ohio.