Daniel Firman
About Daniel Firman
Daniel Firman is a Workforce Planning Manager at QBE Insurance, where he has worked since 2017. He has extensive experience in operations management and workforce planning, having previously held various roles at IAG from 2007 to 2017.
Work at QBE Insurance Group
Daniel Firman has been serving as the Workforce Planning Manager at QBE Insurance since 2017. In this role, he is responsible for overseeing workforce planning initiatives, ensuring optimal resource allocation, and enhancing operational efficiency within the organization. His experience in the insurance sector has equipped him with the skills necessary to manage complex workforce dynamics effectively.
Previous Experience at IAG
Prior to his current position, Firman held multiple roles at IAG from 2007 to 2017. He began as a Resource Planner and progressed to positions such as National Call & Resource Coordinator, Service Level Planning Manager, and Manager of Forecasting & Scheduling. His tenure at IAG spanned a decade, during which he developed a comprehensive understanding of operations management and workforce optimization.
Education and Expertise
Daniel Firman earned a Bachelor of Arts (B.A.) degree from the University of Sydney, specializing in Arts & Social Work with Honours in Indigenous Studies and Sociology from 1997 to 2000. His educational background supports his expertise in culture change and contact centers, which are essential for improving customer service and operational performance in the insurance industry.
Background
Firman completed his secondary education at Caringbah Selective High School. His early career at IAG laid the foundation for his extensive experience in workforce management and operations within the insurance sector. His roles have consistently focused on enhancing service delivery and optimizing resource management.
Coaching and Team Development Skills
Daniel Firman possesses strong coaching skills, which play a significant role in developing team capabilities and improving workforce performance. His ability to mentor and guide teams contributes to fostering a productive work environment and enhancing overall operational efficiency.