Daniel Suarez Hinestroza
About Daniel Suarez Hinestroza
Daniel Suarez Hinestroza is a Travel Claims Analyst with extensive experience in the insurance industry, currently working at Zurich Colombia since 2018. He holds various qualifications in project management, quality management, and computer technology, and is proficient in English and Brazilian Portuguese.
Current Role at Zurich Colombia
Daniel Suarez Hinestroza serves as a Travel and Life Claims Analyst at Zurich Colombia since 2018. He has accumulated six years of experience in this role while based in the Bogotá D.C. area of Colombia. His responsibilities include evaluating and processing travel claims, ensuring compliance with company policies and industry regulations.
Previous Experience in the Insurance Industry
Prior to his current position, Daniel worked at AIG as a Quality Inspector for nine years, starting in 2015. His role involved maintaining quality standards and improving processes within the organization. He also has experience as a Call Center Representative at Sitel for one year, where he developed customer service skills relevant to the insurance sector.
Educational Background and Certifications
Daniel studied at Fundación Universitaria Cafam, where he earned a QHSE Certification in 2017, focusing on ISO 9001, ISO 14001, and OHSAS 18001 quality management systems. He also completed a diploma in Project Management (PMI) at the same institution. Additionally, he holds an Engineer’s Degree in Computer/Information Technology Administration and Management from UNAD, which he completed from 2012 to 2016.
Skills and Expertise in Process Improvement
Daniel possesses expertise in process improvement, particularly utilizing the LEAN methodology within the insurance industry. His skills extend to procurement and facility management, which he developed during his tenure at REP/GREY WORLDWIDE as a Procurement and Facilities Assistant. He has a demonstrated history of working in claims and assistance, contributing to operational efficiencies.
Language Proficiency
Daniel has professional proficiency in English and Brazilian Portuguese. He studied languages at IBRACO, achieving proficiency in Brazilian Portuguese from 2014 to 2015. His language skills enhance his ability to communicate effectively in diverse environments, particularly in the insurance sector.