David Coon
About David Coon
David Coon serves as the Customer Service Manager for the Western Region at QBE Insurance, where he has worked since 2010. He has a solid background in claims management, having previously held roles as Claims Service Manager and Motor Vehicle Claims Team Leader at the same company.
Work at QBE Insurance Group
David Coon has been employed at QBE Insurance since 2004. He initially served as the Motor Vehicle Claims Team Leader from 2004 to 2007, where he managed a team focused on motor vehicle claims. Following this role, he advanced to the position of Claims Service Manager from 2007 to 2010, overseeing claims processes and ensuring effective service delivery. Since 2010, he has held the role of Customer Service Manager for the Western Region, where he has been responsible for managing customer service operations and driving efficiency.
Education and Expertise
David Coon possesses extensive expertise in the insurance industry, particularly in claims management and customer service. His experience includes investigating and managing complex claims, as well as negotiating payment solutions. He has demonstrated a strong ability to interpret policies and manage high-profile broker and direct client relationships. His focus on continuous improvement has contributed to the efficiency and accuracy of customer service operations.
Background
David Coon has a background in claims management and customer service within the insurance sector. His career at QBE Insurance spans nearly two decades, during which he has taken on progressively responsible roles. His experience includes leading teams and managing high-priority projects, which has equipped him with the skills necessary to excel in his current position.
Achievements
Throughout his career at QBE Insurance, David Coon has consistently achieved professional targets and excelled in identifying opportunities for growth and retention. His ability to manage complex claims and foster strong relationships with brokers and clients has contributed to the success of customer service operations. He has a proven track record of driving efficiency and accuracy in his work.