David Fenwick
About David Fenwick
David Fenwick is a Telecommunications Engineer at QBE FIRST in Morrisville, NC, where he has worked since 2011. He holds a BS in Computer Information Systems from Shaw University and has extensive experience in telecommunications and network support.
Work at QBE Insurance Group
David Fenwick has been employed at QBE FIRST as a Telecommunications Engineer since 2011. Over his 13 years in this role, he has developed expertise in customizing call flows to meet specific client needs, integrating with platforms such as MS Dynamics and Siebel. His work contributes to the efficiency and effectiveness of telecommunications systems within the organization.
Education and Expertise
David Fenwick earned a Bachelor of Science degree in Computer Information Systems from Shaw University, where he studied from 1989 to 1993. His educational background has provided him with a solid foundation in technology and systems management, which he applies in his current role as a Telecommunications Engineer.
Background in Telecommunications and IT
Before joining QBE FIRST, David Fenwick worked at IBM as a Systems Administrator and Desktop Support Specialist from 1997 to 2002. He then transitioned to Ceridian, where he served as a Network/Voice Analyst from 2002 to 2010. His extensive experience in telecommunications and IT has equipped him with a diverse skill set in network management and support.
Achievements in Network Management
Throughout his career, David Fenwick has completed significant network enhancement projects, including the installation of routers and switches at various sites. He also played a key role in the opening of the Raleigh call center, overseeing server, workstation, phone, and network installations. His certifications include the ICVP Interaction Center VoIP Professional, highlighting his proficiency in voice over IP technologies.
Technical Skills and Competencies
David Fenwick possesses extensive experience in server support and administration within a Windows Server environment. He is skilled in monitoring and addressing break-fix issues, ensuring the reliability and performance of IT systems. His technical competencies enable him to effectively manage telecommunications infrastructure and support organizational needs.