Dawn Miller
About Dawn Miller
Dawn Miller is a Customer Service Analyst with over 15 years of experience in analyzing customer feedback, currently working at National General Insurance in New York. She specializes in personal and commercial automobile insurance and has expertise in recreational vehicle and motorcycle insurance.
Work at National General Insurance
Dawn Miller serves as a Csat Analyst at National General Insurance, a position she has held since 2000. With over 24 years of experience in the insurance industry, she operates from New York, New York. National General Insurance is recognized as one of the largest automobile insurers in the United States, providing a comprehensive range of insurance products.
Customer Service Expertise
Dawn Miller has over 15 years of experience in capturing and analyzing customer feedback. Her role focuses on utilizing this data to enhance customer service outcomes. She specializes in analyzing customer satisfaction metrics, which helps inform strategic improvements in service delivery.
Insurance Knowledge and Specialization
Dawn possesses expertise in personal and commercial automobile insurance, as well as recreational vehicle and motorcycle insurance. This knowledge allows her to effectively address customer needs and contribute to the development of tailored insurance solutions.
Background in Data Analysis
Dawn Miller specializes in analyzing data related to customer service. Her analytical skills enable her to identify trends and insights that drive improvements in customer experience. This focus on data-driven decision-making is essential in her role as a Customer Service Analyst.