Debbie Gabreal
About Debbie Gabreal
Debbie Gabreal serves as the General Manager of Customer Relations & Advocacy at QBE Insurance, where she has worked since 2019. With extensive experience in the insurance industry, she has held various leadership roles, focusing on customer experience, strategic management, and team development.
Current Role at QBE Insurance Group
Debbie Gabreal serves as the General Manager of Customer Relations & Advocacy at QBE Insurance. She has held this position since 2019, contributing to the organization for five years in Parramatta, New South Wales, Australia. In her current role, she plays a key part in enhancing customer experience on a national level through process and system implementation.
Previous Experience at QBE Insurance
Prior to her current role, Debbie Gabreal worked at QBE Insurance as the Initiatives Manager for Customer Relations for three months in 2018. This position involved overseeing customer relations initiatives aimed at improving service delivery and customer satisfaction.
Professional Background at IAG
Debbie Gabreal has extensive experience at IAG, where she held multiple roles over several years. She served as Programme Director for the NSW CTP Reform from 2015 to 2016, and as Senior Manager for Customer Relations & Operational Assurance in 2015. Additionally, she held positions such as Claims Operations Manager, National Litigation Manager, and Head of Customer Relations, contributing to various aspects of customer advocacy and operational management.
Education and Training
Debbie Gabreal has pursued advanced education to enhance her leadership skills. She studied at Duke University Corporate Education, achieving a focus on Leadership in 2014. Additionally, she completed a Diploma in Management at AIM Education & Training in 2006, further solidifying her expertise in management practices.
Skills and Expertise
Debbie Gabreal possesses extensive expertise in strategic management, particularly in handling complex disputes and regulatory obligations within the insurance sector. She is recognized for her ability to drive cultural change and inspire teams through positive coaching and mentoring. Her focus on utilizing data insights has enabled her to improve customer experience and advocacy effectively.