Deborah Welch
About Deborah Welch
Deborah Welch is a Transformation Learning and Development Manager at QBE Insurance, where she has worked since 2016. She specializes in designing learning programs that enhance customer service efficiency and has a strong background in building collaborative relationships to drive project success.
Work at QBE Insurance Group
Deborah Welch has held multiple roles at QBE Insurance Group since 2013. She currently serves as the Head of Leadership and Learning and has been in this position since 2016. In addition, she has worked as the Transformation Learning and Development Manager since 2017 and as the Program Manager Globe during the same period. Prior to these roles, she was the Learning and Development Manager for Workers Compensation from 2013 to 2016. Her experience at QBE spans various aspects of learning and development, focusing on enhancing organizational performance.
Education and Expertise
Deborah Welch studied at Deakin University from 2000 to 2004, where she completed her undergraduate education. She later pursued a Master's degree at the University of the Sunshine Coast, studying from 2006 to 2009. Her academic background supports her specialization in designing and delivering learning and development programs that improve customer service efficiency in claims management.
Background
Before joining QBE Insurance, Deborah Welch worked at Suncorp Group from 2005 to 2011, where she held the position of Executive Manager for Operational Training Delivery in Niche Markets and Innovation Personal Insurance. She also served as the Leader of Learning and Development Advice Solutions at Suncorp from 2004 to 2010. Earlier in her career, she worked at Kaplan Professional as the National Head of Facilitated Courses from 2000 to 2003.
Achievements
Deborah Welch has developed strategic training programs that have positively influenced company culture and improved operational performance. She is recognized for her ability to build trust-based, collaborative relationships with staff and stakeholders, which has contributed to successful project completion. Her proven track record includes achieving results in complex cultural and political environments, demonstrating her effectiveness in leadership and development roles.