Deepak Surampudi
About Deepak Surampudi
Deepak Surampudi is a Senior ITSM Practitioner at QBE Insurance in Sydney, Australia, with over a decade of experience in IT service management across various organizations including Citibank and IBM. He specializes in incident management, ITSM transformation, and has a strong background in managing IT disruptions within the Financial Services sector.
Work at QBE Insurance Group
Deepak Surampudi has been employed at QBE Insurance Group as a Senior ITSM Practitioner since 2019. His role involves overseeing IT Service Management (ITSM) processes and ensuring effective service delivery. Based in Sydney, Australia, he has contributed to the organization's ITSM initiatives for five years, focusing on integrating services across multiple providers.
Previous Experience in Financial Services
Before joining QBE Insurance, Deepak Surampudi held various positions in the financial services sector. He worked as a Manager at Citibank India from 2016 to 2018 and as a Major Incident Manager at the Royal Bank of Scotland Business from 2013 to 2016. His experience includes managing major IT disruptions and security-related incidents, enhancing his expertise in incident management.
Education and Expertise
Deepak Surampudi earned a Bachelor of Technology (B.Tech.) in Electrical and Electronics Engineering from Sri Indu College of Engineering & Technology, completing his studies from 2001 to 2005. His educational background supports his extensive knowledge in infrastructure computing and IT service management.
ITSM Transformation Initiatives
Deepak has led ITSM transformation initiatives, particularly through Service Integration and Management (SIAM). His focus has been on integrating services with multiple service providers, which has been crucial in enhancing the efficiency of IT operations. He has also conducted tabletop scenario exercises to validate incident response capabilities across various organizational divisions.
Career Development and Skills
Throughout his career, Deepak Surampudi has developed strong cultural intelligence and global collaboration skills by working in diverse global organizations. His previous roles at Capgemini as a Consultant and at IBM as a Subject Matter Expert have further enriched his experience, particularly in managing medium-scale IT projects that improve customer experience.