Dominic Boland
About Dominic Boland
Dominic Boland is a Senior Customer Experience Designer with extensive experience in the field. He has worked for various companies, including QBE Insurance and Nous Group, and holds multiple degrees from institutions such as Audencia and Université Jean Moulin.
Work at QBE Insurance Group
Dominic Boland has been employed at QBE Insurance Group since 2018, serving as a Senior Customer Experience Designer. In this role, he focuses on enhancing customer interactions and improving overall user experience within the insurance sector. His tenure at QBE spans over six years, during which he has contributed to various projects aimed at optimizing customer satisfaction and engagement.
Previous Experience in Customer Experience Design
Before joining QBE Insurance Group, Dominic Boland worked at Nous Group as a Senior Customer Experience Designer from 2016 to 2018 in Sydney, New South Wales, Australia. His responsibilities included designing customer-centric solutions and strategies to improve service delivery. Prior to that, he held the position of Assistant Category Manager at Carrefour in Kuala Lumpur, Malaysia, for nine months in 2009, where he supported category management initiatives.
Education and Expertise
Dominic Boland has a diverse educational background. He completed a Bachelor's degree at Université Jean Moulin (Lyon III) from 2005 to 2007. He furthered his studies at Audencia, obtaining a Master's degree from 2008 to 2011. Additionally, he attended Miami University, where he achieved another Master's degree in 2010. He also studied at UNSW, earning a Bachelor's degree from 2007 to 2008. This combination of education equips him with a strong foundation in customer experience design.
Internship Experience
Dominic Boland gained early professional experience through an internship at PwC in 2007. He worked there for one month, which provided him with insights into the corporate environment and the importance of customer experience in professional services. This brief stint contributed to his understanding of business operations and customer engagement strategies.