Earl Jeffrey Surmion
About Earl Jeffrey Surmion
Earl Jeffrey Surmion is a Claims Officer specializing in the Motor Claims End-to-End Process at QBE Insurance in Sydney, Australia, where he has worked since 2014. He has a background in customer service and electronics, with previous roles at companies such as Aegis Peoplesupport and Jollibee Foods Corporation.
Work at QBE Insurance Group
Earl Jeffrey Surmion has been employed at QBE Insurance Group since 2014, where he serves as a Claims Officer specializing in the Motor Claims End-to-End Process. His responsibilities include managing the claims lodgement process, ensuring that all relevant incident details are accurately recorded and communicated to the processing team. He also provides customer support by updating clients on the status of their claims and handling short tail and fast track claims.
Previous Employment Experience
Prior to his current role, Earl Jeffrey Surmion worked in various positions that contributed to his expertise in customer service and claims management. He was a Customer Service Representative at Innermax Support for three months in 2012 and served as a Telephone Banker for JP Morgan and Chase Bank at Aegis Peoplesupport Philippines Inc. from 2012 to 2014. Additionally, he worked as Service Crew at Jollibee Foods Corporation from 2009 to 2010.
Education and Expertise
Earl Jeffrey Surmion studied Electronics at STI College, where he earned an Associate's degree from 2010 to 2012. He also attended the Cisco Networking Academy and has extensive knowledge in computer hardware servicing, certified by TESDA. His educational background is complemented by studies at MSU - Iligan Institute of Technology and Saint Michael's College.
Skills and Continuous Improvement Initiatives
Earl Jeffrey Surmion has implemented continuous improvement techniques in his previous roles, which enhanced productivity and efficiency. His skills include managing claims processes and providing effective customer support, which are crucial in his current position at QBE Insurance Group.
Early Education Background
Earl Jeffrey Surmion completed his early education at Iligan City East High School. This foundational education set the stage for his subsequent studies in electronics and customer service roles.