Elizabeth Boateng
About Elizabeth Boateng
Elizabeth Boateng is a Case Manager specializing in Workers Compensation at QBE Insurance in Parramatta, Sydney, where she has worked since 2016. She has extensive experience in claims management, having previously held positions at Westpac and AMP.
Work at QBE Insurance Group
Elizabeth Boateng has been employed at QBE Insurance Group since 2016, serving as a Case Manager in Workers Compensation. Over her eight-year tenure in Parramatta, Sydney, she has developed case management plans that include specific goals and activities aimed at ensuring client compliance with approved treatments. Elizabeth is responsible for maintaining accuracy and timeliness in processing payments, which is a critical aspect of her role. She also provides feedback on claims activity and developing trends to underwriters and risk assessors, facilitating appropriate actions.
Previous Experience in Claims Management
Prior to her current role at QBE Insurance, Elizabeth Boateng held various positions in claims management. She worked at Westpac as a Home and Contents Claims Consultant for two months in 2016 and as a Payments Consultant from 2006 to 2007 for one year. Additionally, she served as a Claims Consultant for Property Claims at Stewart Title for six months in 2016. Her experience also includes five years as a Claims Administrator at AMP from 2011 to 2016, where she developed her expertise in claims processing and administration.
Education and Expertise
Elizabeth Boateng has a background in claims management and customer service, with a focus on maintaining service standards and ensuring compliance with policies. Her expertise includes developing case management plans, processing payments accurately and timely, and engaging in clear communication with all stakeholders. This skill set has been honed through her various roles in the insurance and financial services sectors.
Achievements in Claims Processing
In her roles, Elizabeth has demonstrated a commitment to ensuring the settlement of claims within agreed timeframes without breaching policies. Her ability to provide timely feedback on claims activity has contributed to improved processes and outcomes within her teams. Elizabeth's focus on clear communication with stakeholders has helped maintain high service standards in her work.