Emina Kusur
About Emina Kusur
Emina Kusur is a Service Manager with extensive experience in the insurance and administration sectors. She has held various roles at QBE Insurance and Xchanging since 2000, and she has educational qualifications in economics and office administration.
Work at QBE Insurance Group
Emina Kusur has been employed at QBE Insurance since 2012, currently holding the position of Service Manager. Over her tenure, she has also served as a Return to Work Specialist, Case Manager, and Credit/Premium Officer. Her experience at QBE spans over 11 years, during which she has developed a comprehensive understanding of the insurance industry and client service management.
Current Role at Xchanging
Since 2016, Emina has worked at Xchanging as a Team Manager. In addition, she has held the position of Account Manager since 2017. Her roles at Xchanging have contributed to her expertise in managing teams and client accounts, enhancing operational efficiency and service delivery in Melbourne, Victoria.
Education and Expertise
Emina Kusur has a solid educational background, having studied in Melbourne. She achieved a Certificate IV in Office and Administration and a Certificate III in Finance. Additionally, she studied Economics in Bosnia and Herzegovina, where she earned a Diploma in Economics. This educational foundation supports her roles in administration and finance within the insurance sector.
Professional Background
Emina's professional journey began as a Property Manager at Ray White from 2000 to 2002. She then transitioned to Gallagher Bassett Services, Inc. as a Claims Administrator from 2003 to 2006. Following that, she worked at QBE Insurance in various roles before joining Xchanging. Her diverse experience across different positions has equipped her with a broad skill set in administration, claims management, and customer service.
Previous Employment Experience
Before her current roles, Emina worked at Melbourne City Mission as an Administration Officer for a brief period in 2002 to 2003. Her earlier positions at QBE Insurance included roles as a Case Manager and Credit/Premium Officer, where she gained valuable insights into the insurance claims process and customer relations.