Farah Shams
About Farah Shams
Farah Shams is a Senior Manager of Customer Experience at QBE Insurance, where she has worked since 2021. She has a background in chiropractic care and holds both a Bachelor's and Master's degree in Chiropractic from Macquarie University.
Work at QBE Insurance Group
Farah Shams has held multiple roles at QBE Insurance since joining the organization. She began her tenure as an Injury Management Advisor from 2015 to 2017, where she focused on managing injury claims and supporting clients through the recovery process. Following this role, she served as Innovation Manager from 2017 to 2020, contributing to the development of innovative solutions within the company. Currently, she holds the position of Senior Manager, Customer Experience, a role she has occupied since 2021. Additionally, she has been working as the Risk and Innovation Manager since 2020, overseeing risk management strategies and innovation initiatives.
Education and Expertise
Farah Shams completed her higher education at Macquarie University, where she earned both a Master's degree and a Bachelor's degree in Chiropractic. Her academic background provides her with a strong foundation in chiropractic care, which complements her professional roles in customer experience and innovation management. This education equips her with the necessary skills to address client needs effectively and implement innovative practices within the insurance sector.
Background
Farah Shams has a diverse professional background that spans several years in both healthcare and insurance sectors. She began her career as a Chiropractor at Allcare Medical Center in 2015, where she has been practicing for nine years. Her experience in chiropractic care has informed her approach in her roles at QBE Insurance, particularly in managing customer experiences and injury-related claims.
Achievements
Throughout her career at QBE Insurance, Farah Shams has contributed to various initiatives aimed at enhancing customer experience and driving innovation within the organization. Her progression through different roles demonstrates her capability in managing complex projects and adapting to the evolving needs of the insurance industry.