Farzana Chaudary
About Farzana Chaudary
Farzana Chaudary is a Motor Claims Team Leader at QBE Insurance, where she has worked since 2014. She has extensive experience in motor claims, having previously held positions at Zurich Insurance Company Ltd and RBS.
Work at QBE Insurance Group
Farzana Chaudary has been employed at QBE Insurance as a Motor Claims Team Leader since 2014. In this role, she leads a team of technical claims handlers, focusing on managing complex claims and addressing complaints. Her responsibilities include setting and monitoring technical standards within the motor claims unit, ensuring that the team adheres to industry best practices. Chaudary also plays a key role in department recruitment and participates in client meetings to share insights regarding claims experiences.
Previous Experience at Zurich Insurance Company Ltd
Prior to her current position, Farzana Chaudary worked at Zurich Insurance Company Ltd as a Motor Claims Personal Injury Adjuster from 2008 to 2014. During her six years in this role, she was based in Leeds, United Kingdom. Chaudary developed her expertise in handling motor claims, particularly those involving personal injury, which contributed to her professional growth and understanding of complex claims processes.
Background at RBS
Farzana Chaudary began her career as a Motor Claims Adjuster at RBS, where she worked from 2002 to 2008 for six years in Leeds, United Kingdom. This early experience provided her with foundational knowledge in claims adjustment and management, which she has built upon in her subsequent roles in the insurance industry.
Claims Analysis and Process Improvement
In her current role at QBE Insurance, Farzana Chaudary analyzes claims spend to identify trends and improve processes within the motor claims unit. This analytical approach allows her to enhance operational efficiency and ensure that the team meets its performance objectives. Her focus on data-driven insights contributes to the overall effectiveness of the claims handling process.