Fiona Smith
About Fiona Smith
Fiona Smith is a Receptionist and Switchboard Operator at QBE Insurance in Brisbane, Australia, where she has worked since 2014. She manages administrative requests, coordinates sick leave relief, and handles invoicing and IT support tasks.
Work at QBE Insurance Group
Fiona Smith has been employed at QBE Insurance Group since 2014, serving as a Receptionist and Switchboard Operator. In this role, she facilitates administration requests from surgeons, doctors, and other staff members. Her responsibilities include managing communication and ensuring efficient operations within the organization. She has accumulated ten years of experience in this position, contributing to the smooth functioning of the office in Brisbane, Australia.
Administrative Responsibilities
In her role, Fiona Smith handles various administrative tasks, including general invoicing, accounts receivable, and accounts payable. She coordinates sick leave relief and manages roster allocations in a 24-hour environment, ensuring that staffing needs are met. Additionally, she organizes the on-call doctors roster for operators, facilitating effective communication and support within the team.
Managerial Duties and Coordination
Fiona Smith relieves the office manager during their leave, taking on managerial duties to maintain office operations. She coordinates requests from property managers and tenants, ensuring that all inquiries are addressed promptly. This aspect of her role demonstrates her ability to manage multiple responsibilities effectively in a dynamic work environment.
IT Support and Coordination
Fiona provides first-tier IT support within the organization, assisting staff with initial troubleshooting and coordinating with the IT crew for logged jobs. This responsibility highlights her versatility and ability to support both administrative and technical needs within the office.