Florence Ting
About Florence Ting
Florence Ting serves as the Head of Customer Fulfilment Group at QBE Insurance in Sydney, Australia, a position she has held since 2016. With a strong background in customer relations and project management, she has previously worked at AXA and Manulife, and holds degrees from The Chinese University of Hong Kong and California State University, Fresno.
Work at QBE Insurance Group
Florence Ting has held the position of Head of Customer Fulfilment Group at QBE Insurance since 2016. In this role, she oversees customer service operations and ensures the delivery of effective customer support. Her tenure at QBE spans eight years, during which she has contributed to enhancing customer satisfaction and operational efficiency within the organization. Based in Sydney, New South Wales, Australia, she plays a crucial role in aligning customer service strategies with the company's overall objectives.
Previous Experience in the Insurance Industry
Before joining QBE Insurance, Florence Ting worked at Axa as Senior Retirement Business Manager from 2006 to 2009 in France. She also held the position of Manager, Employee Benefits Operation at Manulife from 1998 to 2005 in Toronto, Ontario, Canada. Her diverse roles in these organizations have equipped her with a strong foundation in customer relations and operational management within the insurance sector.
Education and Expertise
Florence Ting holds a Bachelor of Arts in Business Administration from The Chinese University of Hong Kong, where she studied from 1987 to 1991. She furthered her education by obtaining a Master of Arts in Business Administration from California State University, Fresno, between 1993 and 1995. Her academic background supports her extensive experience in customer relations, call center operations, project management, and administration within the insurance industry.
Career Transition and Family Commitments
Florence transitioned back to a full-time role in 2014 after a period of part-time work from 2009 to 2014. This transition allowed her to balance her career with family responsibilities. Her ability to manage both professional and personal commitments reflects her dedication to her career while prioritizing family needs.