Frances Louise Bungabong
About Frances Louise Bungabong
Frances Louise Bungabong is a Delegated Underwriting Assistant at QBE Insurance in Cebu, Philippines, with a background in claims and customer service. She holds a Bachelor of Science in Tourism from Bohol Island State University and has developed strong customer experience skills throughout her career.
Work at QBE Insurance Group
Frances Louise Bungabong currently serves as a Delegated Underwriting Assistant at QBE Insurance, a position she has held since 2021. Prior to this role, she worked as a Claims Officer at the same company from 2015 to 2021, accumulating six years of experience in the insurance sector. Her work in Cebu, Central Visayas, Philippines, involves providing policy support and conducting claims analysis, leveraging her strong customer experience skills.
Education and Expertise
Frances Bungabong holds a Bachelor of Science in Tourism from Bohol Island State University, where she studied from 2010 to 2014. Her educational background includes a major in Travel and Tours, which has equipped her with expertise in Event Management and Travel & Tourism. This diverse skill set complements her current role in the insurance industry, enhancing her ability to manage client interactions effectively.
Background
Frances Bungabong completed her high school education at Central Visayan Institute Foundation from 2005 to 2009. Following her graduation, she began her professional career at JPMorgan Chase & Co. as a Telephone Banker and Customer Service Representative from 2014 to 2015. This role provided her with foundational customer service skills that have been beneficial in her subsequent positions in the insurance industry.
Customer Experience Skills
Frances possesses strong customer experience skills, which are essential for her roles in policy support and claims analysis at QBE Insurance. Her background in front office operations further enhances her ability to manage client interactions effectively, ensuring a positive experience for customers navigating insurance processes.