Fritzie May Anfone
About Fritzie May Anfone
Fritzie May Anfone is a Senior Performance Reporting and Analytics professional at QBE Insurance, where she has worked since 2014. With a background in various analytical roles at ePerformax Contact Centers & BPO, she specializes in data trend analysis and contributes to strategic planning and operational enhancements.
Work at QBE Insurance Group
Currently, Fritzie May Anfone holds the position of Senior Performance Reporting and Analytics at QBE Insurance. She has been with the company since 2014, accumulating 10 years of experience in this role while based in Cebu. Anfone plays a key role in the automation and enhancement of operational trackers, contributing to the overall efficiency of the reporting and analytics function. Her work supports strategic planning by providing valuable insights into data trends that inform decision-making processes.
Previous Experience at ePerformax Contact Centers & BPO
Fritzie May Anfone has a substantial background in data analysis and customer service from her time at ePerformax Contact Centers & BPO. She began her career there as a Customer Service Representative in Card Services from 2007 to 2008. She then transitioned to various roles, including Work Force Analyst and Resource Team Lead from 2008 to 2010, and later as a Junior Data Analyst from 2010 to 2013. Anfone also served as a Reporting Specialist for five months in 2010 and as a Performance Maximization Analytics Supervisor from 2013 to 2014.
Education and Expertise
Fritzie May Anfone specializes in identifying and analyzing data trends, which supports decision-making and project initiatives. Her expertise in performance reporting and analytics is complemented by her extensive experience in customer service and workforce management. This combination of skills enables her to contribute effectively to strategic planning and operational efficiency.