George Nitsou
About George Nitsou
George Nitsou serves as the Head of Delivery & Performance for Short Tail Claims at QBE Insurance in Australia, a position he has held since 2021. With over 20 years of experience in the financial services sector, he specializes in customer operations and business performance improvement.
Work at QBE Insurance Group
George Nitsou has been serving as the Head of Delivery & Performance (Short Tail Claims) at QBE Insurance since 2021. In this role, he focuses on enhancing operational efficiency and performance within the short tail claims segment. His tenure at QBE has been marked by a commitment to improving customer service and operational outcomes.
Previous Experience in Claims Transformation
Before his current position, Nitsou worked at Innovation Group Australia as General Manager - Claims Transformation from 2017 to 2019. He played a key role in transforming claims processes and improving operational performance. His experience also includes various managerial roles at IAG, where he contributed to business transformation and claims management.
Expertise in Business Performance Improvement
With over 20 years of experience in the financial services sector, George Nitsou specializes in customer operations and business performance improvement. He has led international off-shoring initiatives and large-scale business transformations, demonstrating his ability to drive organizational change and enhance operational effectiveness.
Leadership and Organizational Culture
Nitsou is recognized for his inclusive leadership style, which aligns values and behaviors to foster a strong organizational culture. He utilizes exceptional communication skills to facilitate change and connect teams to the overall business purpose, driving both customer and commercial improvements.
Career Progression in the Financial Services Sector
Throughout his career, George Nitsou has held various positions at IAG, including Senior Manager roles in Business Transformation, National Property and Niche Claims, and National Satellite Claims. His extensive background in claims management and operational leadership has equipped him with a comprehensive understanding of the financial services landscape.