Giovanna Michelini
About Giovanna Michelini
Giovanna Michelini is a Deputy Claims Manager at QBE Insurance, with extensive experience in claims management and client relations across various roles in the insurance industry. She has a background in law and has completed several relevant training programs, including a Claims Management course and a Business English Certificate from Cambridge University.
Work at QBE Insurance Group
Giovanna Michelini has been employed at QBE Insurance Group since 2018, where she currently holds the position of Deputy Claims Manager. In this role, she oversees claims processing and management, ensuring that client needs are met efficiently. Prior to her current position, she served as a Senior Claims Specialist at QBE from 2015 to 2018. Her experience at QBE reflects her commitment to the insurance industry and her ability to manage complex claims.
Previous Experience at ACE Group
Before joining QBE Insurance, Giovanna Michelini worked at ACE Group from 2005 to 2015. Her roles included Claims Property and Liability Adjuster from 2005 to 2007, Senior Claims Handler from 2008 to 2015, and Client Relationship Claims Adjuster from 2011 to 2015. During her tenure, she developed strong skills in claims management and client relations, contributing to her professional growth in the insurance sector.
Education and Expertise
Giovanna Michelini studied at Università degli Studi di Pavia, where she achieved a Four Years degree in Law. Additionally, she completed a Claims Management training course at CINEAS in cooperation with ANRA in June 2014. She also obtained a Business English Certificate - Language Assessment B.2 from Cambridge University in July 2013, enhancing her communication skills in a professional context.
Coaching and Professional Development
In April 2014, Giovanna participated in a Claims Client Relationship coaching process held in Paris, La Defence, Colisée. This experience contributed to her professional development in claims management and client relations, equipping her with advanced skills to handle client interactions effectively.
Early Career in Insurance
Giovanna Michelini began her career in the insurance industry as Head of Claims Handling Office at Insurance Brokers from 2003 to 2005. This foundational role provided her with essential insights into claims management and operational processes, setting the stage for her subsequent positions in the field.