Giuseppe Vianello
About Giuseppe Vianello
Giuseppe Vianello is a Client Services Operations Manager at QBE Insurance, where he has worked since 2014. He has a background in customer service and operations management, with previous roles at Hogan Lovells and QBE Insurance, and holds a Bachelor's degree in Film/Cinema/Video Studies from Birkbeck College, University of London.
Work at QBE Insurance Group
Giuseppe Vianello has been employed at QBE Insurance since 2014, serving as the Client Services Operations Manager. In this role, he oversees various operational aspects to enhance client services. Prior to this position, he worked as the Reporting & Analysis Manager from 2011 to 2014, where he focused on data analysis and reporting to support decision-making processes. He also held the role of Front of House Services Manager/Assistant Manager from 2006 to 2011, contributing to the management of front-of-house operations.
Education and Expertise
Giuseppe Vianello earned a Bachelor's degree in Film/Cinema/Video Studies from Birkbeck College, University of London, studying from 2004 to 2008. His educational background provides him with a unique perspective that complements his operational management skills. He has developed expertise in client services, operational efficiency, and contract management throughout his career.
Background
Before joining QBE Insurance, Giuseppe Vianello worked at Hogan Lovells as a Front of House Supervisor from 2003 to 2006 in London, United Kingdom. During his time there, he was recognized for his exceptional customer service, which was acknowledged by the CEO and regular clients. His focus on individual and collective development contributed to a positive work environment.
Achievements
Giuseppe Vianello played a key role in the refurbishment of QBE Insurance's London headquarters, transforming it into a more efficient agile operating environment. In 2019, he achieved significant cost savings of approximately £120,000 across all contracts through service reviews and regular appraisals. Additionally, he administered the tender process and managed contracts valued at approximately £1 million in cleaning services and £500,000 each for various operational functions.