Grace Yong
About Grace Yong
Grace Yong is a Compliance Manager at QBE Insurance, specializing in customer experience transformation and strategic initiatives. She has a diverse background in management consulting and law, with previous roles at Ashurst, Allianz Australia, and Norton Rose Fulbright.
Work at QBE Insurance Group
Grace Yong currently serves as Compliance Manager at QBE Insurance, a role she has held since 2023. Prior to this position, she worked as a Senior Business Optimisation Specialist at the same company from 2021 to 2022. In her current role, she focuses on ensuring compliance with regulatory requirements and enhancing operational processes.
Education and Expertise
Grace Yong holds a Bachelor of Law (LL.B.) from Monash University, completed between 2007 and 2010. She also earned a Master of Business Administration (MBA) from Melbourne Business School from 2015 to 2017. Additionally, she studied at the Leo Cussen Centre for Law, obtaining a Graduate Diploma in Legal Practice from 2011 to 2012. She participated in an Exchange Program at Indiana University's Kelley School of Business in 2017. Grace holds a Lean Six Sigma Black Belt, showcasing her expertise in process improvement.
Background
Grace Yong has a diverse professional background that includes roles in both management consulting and law. She worked at Allianz Australia as an Impairment Benefit Specialist from 2013 to 2016, and at IG Partners as a Management Consultant from 2017 to 2018. Additionally, she served as Director of Business Experience at IFCA MSC Bhd from 2020 to 2021. Her experience spans various sectors, providing her with a unique perspective in compliance and business optimization.
Achievements
Throughout her career, Grace Yong has specialized in transforming customer experience and driving competitive advantage through strategic initiatives. She has extensive experience in leading and executing business strategies at both small team and multinational levels. Her ability to collaborate with multiple stakeholder groups to run improvement projects across divisions has contributed to her effectiveness in her roles.