Greg Taylor
About Greg Taylor
Greg Taylor serves as the ITSM Tooling & Reporting Lead at QBE Insurance, a position he has held since 2020. He has extensive experience in IT service management, having worked in various roles at QBE Europe and QBE Insurance since 2012.
Work at QBE Insurance Group
Greg Taylor currently holds the position of ITSM Tooling & Reporting Lead at QBE Insurance, a role he has occupied since 2020. In this capacity, he is responsible for overseeing IT service management tooling and reporting functions. Prior to this, he served as the Global IT Service Management Reporting Lead from 2017 to 2020, where he focused on enhancing reporting processes within the organization. His career at QBE began with various roles, including Senior Service Desk Analyst and Service Desk Team Leader, contributing to his extensive experience in IT service management.
Previous Roles at QBE Europe
Before his current role, Greg Taylor worked at QBE Europe in several positions. He was a Global IT Service Improvement Consultant from 2015 to 2017, where he focused on improving IT service processes. Prior to that, he served as a Service Desk Team Leader for one year in 2013-2014, managing service desk operations. He also held the position of Project Resource for 11 months in 2014-2015 and worked as a Senior Service Desk Analyst for 10 months in 2012-2013, gaining valuable experience in IT service delivery.
Career Timeline
Greg Taylor's career at QBE spans over a decade, with various roles contributing to his expertise in IT service management. He started as a Senior Service Desk Analyst in 2012, followed by a promotion to Service Desk Team Leader in 2013. He transitioned to a Project Resource role in 2014 and then became a Global IT Service Improvement Consultant in 2015. After two years in that position, he took on the role of Global IT Service Management Reporting Lead in 2017, before assuming his current position in 2020.